Our UK-based teams manage in-house product design, prioritizing user needs. Through-Life Support (TLS) ensures reliability, sustainability, and maintainability.
Our flexible supply chain offers favorable lead times and quantity breaks. We can customize designs within product families to meet specific customer requirements.
We provide various parts and accessories for our product families, including hygiene kits for headset maintenance. Obsolete products can often be repaired using parts from our supply chain through Returns Material Authorization (RMA).
User and maintainer repairs can be facilitated within your organization and we can recommend Integrated Logistics Support (ILS) solutions to meet your repair capability.
Level 3/OEM repairs are done at our UK facility, repairing down to sub-assembly and component levels. We also repair obsolete products. Follow our Return Material Authorization (RMA) process for repairs.
Product Returns
Tel: +44(0)20 8515 6200
A Returns Material Authorisation (RMA) number is required prior to returning products for repair. Please fill in the RMA form and email it to: sales@racalacoustics.com
Returns Material Authorisation (RMA) PDF form
User training maximizes awareness of product features and reinforces equipment husbandry, directly influencing survivability, sustainability and usability.
Maintaining training optimizes product availability and reduces unserviceable downtime. We create customized user guides, technical manuals, repair leaflets, videos and animations.
